Support

PAKO Communications is committed for the quality and convenience of its various clients all over the world.

TECHNICAL SUPPORT

PAKO Communications provides total support via email and telephone to customers. We can be contacted at support@pakoindia.com or 020- 24390510 in case of any support related queries. Our team of experts will take over your problems from that moment.

PAKO WARRANTY COVERAGE

Pako provides a warranty of 12 months over its entire product line unless specified otherwise .However it is subject to the following conditions:

--If product does not work properly because of a defect in materials or workmanship, PAKO will, for the length of the period of one year, starting with the date of original purchase (invoice date), at its option either repair your product with new or refurbished parts, or replace it with new or a refurbished product as per the verdict of support engineers.

-- The customer pays the freight for in bound shipping of the defective products to our Ex-Factory, at Pune. After repair or replacement, PAKO will ship and pay outbound freight for the products being shipped back to the customer. 

-- This Limited Warranty only applies to products purchased and serviced in the territory of union of India. Customers outside India will need to pay the freight for shipping to PAKO and shipping back to the customer after repair or replacement.

Warranty Limits and Exclusions

--PAKO warranty covers failures due to defects in material or workmanship, and does not cover   normal wear and Tear, cosmetic damages.

--PAKO warranty only covers the hardware part of total solution; any problem in the Operating System/any associated software is not covered under the warranty and hence will be charged extra.

-- The  Warranty does not cover any damages and/or failures which result from negligence of user, accidents, misuse, any force major abuse, neglect, mishandling, misapplication, alteration, faulty installation, set-up adjustment, improper maintenance, power surge, problems with electrical stability, failure to maintain environmental conditions within operating range specified by manufacturer, relocations or attempts to relocate systems, lighting damage, modification, service by anyone else’ instructions, failure to perform required preventive maintenance, problems caused by use of parts and components not supplied/sourced by PAKO, and/or adding or altering components without concurrence of PAKO Support.

-- There is no expressed warranty except as stated under "Warranty Coverage". Under no equitable theory shall PAKO be held liable for any monetary and/or non-monetary damages resulting from the normal or abnormal usage of our products. Use, distribution and/or similar engagement of our products constitute implied agreement to these and similar PAKO policies.

RMA PROCEDURE

-- It will be the sole responsibility of the customer to dispatch the material to our Ex-factory for repair. Until the unit reaches our premises, the responsibility and title for the unit lies solely with the customer.

-- After receiving the unit for repair/replacement, PAKO will communicate the repair status or quotation to the customer in 72 working hours via email/telephone.

-- The Repair process will be initiated once the approval is obtained from the customer. The approximate lead time is at least 2 to 3 weeks.

-- PAKO offers 3 months warranty on repaired products and 12 months warranty on replaced products.

Warranty Returns

Products to be returned must be within the applicable warranty period. If the warranty period is over, the original product will be returned to the customer. 

 Non-Warranty Returns

--If the customer wishes to return a product for repair that is no longer within the warranty period, or for damage not covered by the warranty, a PAKO sales representative will advise the customer of the estimated cost of the repair. 

--Return of the product will be the authorization to repair and agreement to pay for the cost of repair, whether or not it exceeds the original estimate.

RMA Transportation Policy

Transportation Charges

--All customers are responsible for all freight charges involved in shipping the

defective products to Ex factory PAKO. PAKO will cover the cost of returning products that are under warranty via courier to customers in the union of India after repair or replacement. 

--International customers are responsible for all transportation, insurance, duties

and other similar charges for all returned products shipped outside of the territory of Indian union must ensure that  the product is appropriately packaged. Shipping damages resulting from improper packaging will be solely the customer’s responsibility. 

-- PAKO is not responsible for product lost during transit. All products being returned for Limited Warranty repair or replacement must be sent freight prepaid. 

Transportation Damages

-- In cases of transportation damage, customer is responsible for filing any and all claims with the carrier. 

-- To avoid any potential risk that an RMA product is lost or damaged while in transit to our Ex-factory, it is recommended that the customer insures and declares the full value of the RMA product since the customer is 100% responsible for the RMA product while in transit.

--We urge customers to pack the RMA product carefully to avoid transit damage. 

Peripheral Parts From 3rd Party Manufacturer

--All the computer peripheral parts that are not directly sourced from us (which includes but is not limited to CPUs, Fans, Memory, Hard Drives, Disk on Chip, CD ROMs, software, cables and Floppy Drives, unless specifically stated otherwise) are not returnable and carry an implied, industry standard 30-Day warranty against defects due to manufacturing or failure. Warranty does not include improper use by user. After 30-day warranty period, customers must contact the particular manufacturer for service.

Warranty Forfeiture

--Warranty is not granted if a product is received without original invoice. Warranty is void if serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered or tampered with. Warranty is void if mishandling, improper use, or defacing of the product that would normally void manufacturer's warranty has occurred. Products damaged due to improper or inadequate packaging when returned for RMA purposes are not granted warranty coverage.

Customer Responsibilities

--By requesting service, the eligible customer acknowledges the terms of the limited warranty, including the disclaimer and limitation of liability provision.

--PAKO, WITHOUT LIMITATION, is not responsible for lost, damaged or otherwise destroyed data due to service.

DISCLAIMER

PAKO reserves the right to change any of its terms of Service, warranty policies, service programs, service Methods and/or similar policies at any time and without Prior or formal notice to its customers, vendors, resellers, end users or similar.